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Desmond’s career in the hospitality industry started at the age of 27. His job? Seeing to the needs and wants of the hotel’s guests and creating a great and memorable experience for them.
Over the next decade, he would rise through the ranks to become a leader in his role. Today, he oversees his company’s group of sales and services teams from across its resorts in Southeast Asia.
But it wasn’t until 2018 – after he got his Fine Jadeite Guan Gong from Imperial Harvest – that Desmond saw a decisive upturn in his career: a double promotion.
Climbing the corporate ladder was never really important to Desmond. His goal was, and still is, to make every guest feel right at home.
“From the moment they step into the hotel, they become part of our family – and I treat them in the same way I treat my friends and family. I want to make them feel special and lucky to be here. There’s a saying: “If you treat your customers right, they come back … and they tell others.” ” - Desmond
One of the most rewarding things that’s ever happened to him was receiving a handwritten Thank-You note from a guest. For Desmond, the ultimate success is to have every guest be satisfied and happy – whether that entails attending to their queries as quickly as possible or helping them to get a bouquet of flowers in time for a marriage proposal.
As he took on more senior roles in the company, he was given the opportunity to take part in the ‘bigger picture’. Desmond started thinking about how he could help his hotels attract more guests and planning events to market our properties as the choice destinations. But he also got carried away. He put his money in investments that he didn’t really have a good grasp of and got burnt by decisions he made.
"Simply put, I had lost sight of what success truly meant to me." - Desmond
When Desmond met Master David, he was at a crossroad in his life. He wasn't sure if he could recover his focus and go back to doing what he loved most – that is, making sure every guest leaves with a wonderful experience.
Upon analysing his Bazi chart, Master David gave him a brief, but accurate summary of what he had been through. From there, he was offered very insightful and sincere advice.
Eventually, he realised he could actually steer his life back onto the right path. That’s when he decided to pick the Fine Jadeite Guan Gong, in lavender to match his favourable Bazi element.
Barely a few weeks after wearing it, he won the lottery. It convinced him to get his second Imperial Harvest remedy, the Agarwood beads.
Surprisingly, he won another lottery. So he took inspiration and motivation out of these results. Then came 2018. His company was on track to close the financial year with over 100% growth.
Just before the financial year came to a close, Desmond was promoted to Vice President of Marketing. 8 months later, he was promoted again to Senior Vice President of Marketing.
"I couldn’t believe it. I’ve never been promoted this quickly before in my career, let alone twice in a year! Both times when I received the good news, I was wearing my Fine Jadeite Guan Gong and Agarwood beads. Each time I look at them, I’m reminded of all the great moments that I've shared with them. They also remind me that if you don’t put your heart and mind to what you do best, you may lose sight of what’s really important to you and surrender control of your life."
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