Desmond’s career in the hospitality industry started at the age of 27. His job? Seeing to the needs and wants of the hotel’s guests and creating a great and memorable experience for them. Over the next decade, he would rise through the ranks to become a leader in his role. Today, he oversees his company’s group of sales and services teams from across its resorts in Southeast Asia. But it wasn’t until 2018 – after he got his Fine Jadeite Guan Gong from Imperial Harvest – that Desmond saw a decisive upturn in his career: a double promotion.
If you treat your customers right, they come back ... and they tell others.
Climbing the corporate ladder was never really important to me. My goal was, and still is, to make every guest feel right at home. From the moment they step into the hotel, they become part of our family – and I treat them in the same way I treat my friends and family. I want to make them feel special and lucky to be here. There’s a saying: “If you treat your customers right, they come back … and they tell others.”
I think that’s what really drives me. One of the most rewarding things that’s ever happened to me was receiving a handwritten Thank-You note from a guest. On it, he told me that he had enjoyed his stay at the hotel and that he’d choose us again for his next trip to Singapore. For me, the ultimate success is to have every guest be satisfied and happy – whether that entails attending to their queries as quickly as possible or helping them to get a bouquet of flowers in time for a marriage proposal.
I put my money in investments that I didn't really have a good grasp of and got burnt by my decisions. Simply put, I had lost track of what success truly meant to me.
As I took on more senior roles in the company, I was given the opportunity to take part in the ‘bigger picture’. I started thinking about how I could help our hotels attract more guests and planning events to market our properties as the choice destinations. But I also got carried away. I put my money in investments that I didn’t really have a good grasp of and got burnt by my decisions. Simply put, I had lost sight of what success truly meant to me.
When I met Master David Goh, I was at a crossroad in my life. How could I recover my focus and go back to doing what I loved most – that is, making sure every guest leaves with a wonderful experience at our hotels? I didn’t have to wait long to find out. Upon analysing my Bazi chart, he gave me a brief, but accurate summary of what I’ve been through. From there, he was able to offer me very insightful and sincere advice.
Eventually, I realised I could actually steer my life back onto the right path. That’s when I decided to pick the Fine Jadeite Guan Gong, in lavender to match my favourable Bazi element. Barely a few weeks after wearing it, I won the lottery. It convinced me to get my second Imperial Harvest remedy, the Agarwood beads. Surprisingly, I won another lottery. So I took inspiration and motivation out of these results.
Then came 2018. My company was on track to close the financial year with over 100% growth. Just before the financial year came to a close, I was promoted to Vice President of Marketing. 8 months later, I was promoted again to Senior Vice President of Marketing. I couldn’t believe it. I’ve never been promoted this quickly before in my career, let alone twice in a year! Both times when I received the good news, I was wearing my Fine Jadeite Guan Gong and Agarwood beads.
Both times when I received the good news, I was wearing my Fine Jadeite Guan Gong and Agarwood beads.
This is why my remedies mean so much to me. Each time I look at them, I’m reminded of all the great moments that I've shared with them. They also remind me that if you don’t put your heart and mind to what you do best, you may lose sight of what’s really important to you and surrender control of your life.
I think that's the most invaluable life lesson to remember.
What Desmond is Wearing